Welcome!
This is Packative's Customer Center.
Answers to frequently asked questions
and helpful information for creating packages!
Have questions?
Check our frequently asked questions below!
Still have more questions?
Contact our Customer Center!
What is a sample order coupon?
When you order a plain sample, we will email you a coupon code of the same value to use toward your package order. The coupon code will be issued in the same amount for each sample, and if you order multiple samples at the same time, multiple coupon codes will be generated for the price of each sample product. Please note that multiple coupon codes cannot be used at the same time for one order. Example) 1 sample handle box (₩20,000) + 1 sample cover box (₩50,000) When ordering at the same time, a total of 2 coupon codes will be generated and emailed to you.
Is it possible to receive a sample before production?
Yes, it will cost 22,000KRW for an unprinted sample. If you produce packages though Packative, the sample fees will be waived.
How much is the Packative design service?
The shipping prices can vary depending on quantity, box size and destination. Please check here for the detailed prices. For bigger orders please make sure, that you can receive the orders with a forklift.
Is it possible to produce packages with kraft paper?
Yes. You can select an Sustainable choice in 'Custom Setting'. If you can't find the option you are looking for, please send us 'Quotation'.
Can I use the mailer boxes to ship my products?
Yes. Our mailer boxes are made from sturdy cardboard that can withstand almost everything, and can be shipped as it is. This would be a perfect option to deliver your brand's identity to your customer's doorstep!
I want to put some food right inside the box. Is it safe to do so?
Yes, our paper is food certified and safe to use in direct contact with food.
What is the difference between standard sizes and custom sizes?
Standard sizes are Packative products that no development cost is needed. If you cannot find suitable sizes, you can always use our custom size feature!
How long does it take to ship a sample box?
It usually takes 3-5 business days. However, custom samples take 7 days.
What's the minimum order quantity?
The minimum order quantity (MOQ) is 50 pcs for paper boxes and 250 pcs for corrugated boxes. If the size is too small, the higher MOQ may be required.