Welcome!
This is Packative's Customer Center.

Answers to frequently asked questions

Have questions?

Check our frequently asked questions below!

Still have more questions?

Contact our Customer Center!

How can I create a package?

Submit your Design

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Order and Pay

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Print your Designs

Check Availability

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Before Printing

Complete Customer Verification

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Package Production

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Receive your Product

Shipping Fees

Precautions

· The package will be delivered wrapped in a large courier box, banding, or paper.

· Please note that the shipping fee may vary depending on the quantity and size of the package you ordered.

· To account for the risk of damage during shipping, we include extra items in the package.

· If any items are damaged, please use the extra quantity provided as a replacement.

· On-site inspection of the manufacturing process at the factory is available for orders of 1,000 units or more.

· The package will be delivered in an unassembled form, and you will need to assemble it yourself.

·After-sales service requests for the package can be made within one week after receiving the product.

· For quick or freight deliveries, the package will only be delivered to the first floor, so please ensure someone is available to receive it.

· If the received items are fewer than ordered, please contact customer service.

· Packative includes a small surplus in the package for your convenience.

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