Welcome!
This is Packative's Customer Center.
Answers to frequently asked questions
and helpful information for creating packages!
Have questions?
Check our frequently asked questions below!
Still have more questions?
Contact our Customer Center!
How can I create a package?
Submit your Design
Order and Pay
Print your Designs
Check Availability
Before Printing
Complete Customer Verification
Package Production
Receive your Product
Shipping Fees
Precautions
· The package will be delivered wrapped in a large courier box, banding, or paper.
· Please note that the shipping fee may vary depending on the quantity and size of the package you ordered.
· To account for the risk of damage during shipping, we include extra items in the package.
· If any items are damaged, please use the extra quantity provided as a replacement.
· On-site inspection of the manufacturing process at the factory is available for orders of 1,000 units or more.
· The package will be delivered in an unassembled form, and you will need to assemble it yourself.
·After-sales service requests for the package can be made within one week after receiving the product.
· For quick or freight deliveries, the package will only be delivered to the first floor, so please ensure someone is available to receive it.
· If the received items are fewer than ordered, please contact customer service.
· Packative includes a small surplus in the package for your convenience.