Welcome!
This is Packative's Customer Center.
Answers to frequently asked questions
and helpful information for creating packages!
Have questions?
Check our frequently asked questions below!
Still have more questions?
Contact our Customer Center!
Editor Quick Start Guide
The editor guide explains the process of designing a package using the editor, from accessing the editor to adding menus, images, and text, and completing the design.
Using [Real-time Easy Design]
You can easily complete your package design online through the Packative Editor.
Log in and select the type of box you want.
Choose [Standard Size] in the production method and select the options at the bottom.
Click on Real-time Easy Design to access the Packative Editor.
Custom sizes (direct input of size) are not supported by the editor.
Understanding the [3D Preview] Button
Explore the various buttons on the bottom right.
[Horizontal Buttons]
Magnifying Glass: Zooms in and out of the image
Rotate: Rotates image to the right
Open/Close Box: Open or close the box preview image
[Vertical Buttons]
Home: Return to the initial state with the box closed
View: Check the desired side, such as the top, bottom, or side
How to Upload Images
You can import your brand's logo and design using the 'Upload' button in the 3D editor.
While logged in, click the 'Upload' button.
Please make sure the background of the image is transparent.
PNG, JPG, and SVG file formats are supported, and an image resolution of at least 300dpi is recommended.
The image size can be up to 15MB for upload.
How to Draw Shapes
1. Select the desired shape from triangle, rectangle, circle, or line.
2. Click and drag to draw the shape in your desired size freely on the layout
How to Create Text
Click the 'Text' button on the left to write text.
You can also change the font type and size at the top of the homepage.
There may be differences between the fonts available for each language (English/Korean).
For clear print quality, it is recommended to use a font size of at least 7pt.
Copying Design Elements
After selecting the image, you can copy and paste it using Ctrl + C and Ctrl + V.
Alternatively, you can select the image, right-click, and choose 'Copy,' then right-click where you want to place the image and choose 'Paste.'
If the image is selected as part of a group, the entire group will be copied.
To copy only a single image, please ungroup the selection first.
Adjusting the Size of Design Elements
Changing the size of design elements is very simple.
Selection: Select the design element (text, photo, shape, etc.).
Resize: Click and drag the points on the selected element to resize it. Clicking on a corner point will allow you to maintain the aspect ratio while resizing.
You can resize multiple design elements at once by using Ctrl + A to select all of them.
If you select multiple design elements using Ctrl + A to resize them simultaneously, you will not be able to determine if the selected images are low resolution. Therefore, it is recommended to check the resolution of each image individually after resizing.
If the elements are grouped, the entire group will be selected.
If you want to resize only certain elements, you need to ungroup them first.
Rotating Design Elements
After inserting the desired image, click and drag the topmost point to rotate it in the desired direction.
This can be useful when you want to flip the image vertically or adjust its orientation.
If you hold down the Shift key while rotating, you can rotate the image in 45-degree increments.
Changing the Color of Design Elements
Once you find the desired color, click the '+' icon to save the color.
If you know the color code, you can search for it directly using the HEXA, RGBA, or CMYK code.
Changing the Layer Order of Design Elements
Design elements are made up of layers, which means an element might be hidden behind others or can be brought forward to become visible again.
Selection: Choose the design element (text, photo, shape, etc.).
Bring Forward/Send Backward: Move the selected design element one step forward or backward.
Bring to Front/Send to Back: Right-click on the selected design element, then choose 'Bring to Front' or 'Send to Back' from the menu for the desired action.
Aligning Design Elements
You can select the desired design elements such as text, photos, or shapes to form a group and then use various alignment modes.
Center alignment, horizontal alignment, and vertical alignment options are available.
Moving the Layout
Is the layout in a difficult position to work with?
If so, move the layout to a more convenient position and design comfortably!
Moving the Layout: Hold down Ctrl and move the layout to the desired position.
Zooming the Layout: Press +/- on the keyboard to zoom in and out of the layout.
Changing the Background Color
When logged in, you can select Branding from the sidebar to upload your logo or images. There are three ways to upload:
Click the upload button and upload an image from your PC.
Drag and drop the desired image onto the gray sidebar to upload.
Drag and drop the file directly onto the artboard to upload immediately.
When using personal files, please make sure the image background is transparent.
In the Packative Editor, you can upload PNG, JPG, and SVG files.
An image resolution of at least 300dpi is recommended.
The image size must be 15MB or less for upload.
How to Save Your Design Work
To continue working on your design later, click the 'Save Design' button in 'My Designs.'
You can reload your saved designs from 'My Designs' at any time.
Loading Your Design
If you ordered online, you can use the images saved in 'My Designs' to reorder directly.
Alternatively, you can modify the design from your order history and then reorder.
If you placed your order through a quote request, please contact customer service for assistance.
Ordering Directly from My Designs
While logged in, you can select Branding from the sidebar to upload your logo or images. There are three ways to upload:
Click the button to upload an image from your PC.
Drag and drop the desired image onto the gray sidebar to upload.
Drag and drop the file directly onto the artboard to upload immediately.
When using personal files, please make sure the image background is transparent.
In the Packative Editor, you can upload PNG, JPG, and SVG files.
An image resolution of at least 300dpi is recommended.
The image size must be 15MB or less for upload.